JOANN Fabrics and Crafts in Fayetteville, AR Open now

Reviews about JOANN Fabrics and Crafts

• ★ ★ ★ ★ ★

  August 16, 2019, by Dawn Duckworth
  Live in Rogers. This store has a bigger selection of everything, especially fabric and books. Has a classroom. VERY nice staff: I make jewelry as a side project. Selected a mass of clearance charms (97¢) and buttons (50¢ per package). I can not remember her name... She had to hand-adjust every one in the register. She just kept making nice conversation, about what I plan to do with them, and why I was so excited to have found so much I could use. Midway through, I realized I may have picked up way too much... She helped me sort stuff out on the counter, chatted with me to help decide ( "These are similar to those, do want both?") and kept reminding of the total to help me calm down (You're only at $30 so far, That make it a few pennies over $50, ect...) She didn't seem to mind me pulling stuff out and then changing my mind and adding it back. I super appoligetic for basically being a crazy customer, and she said it was completely fine, that she understood completly; that creativity can be hendered by budget, and making the most of it is exactly what she would have done. ABSOLUTELY WONDERFUL CUSTOMER SERVICE. She had to keep calling other cashiers up to help check the line forming behind​ me. (She called the moment someone got in line, and let them know instantly she was having someone come up.) She got the evil eye a few times, and one of them kind of questioning why she couldn't keep the line down. I spouted off that it wasn't her fault, it was mine... She just said to nevermind them, she was helping me, so I was her primary focus. This was absolutely the nicest I have been treated, in I can't remember when. Seriously can not remember her name... If I could, I would be reporting these to her manager. She was fabulous and deserves a pat on the back, and anything else Jo-Ann's does to recognize wonderful service.